Shipping policy

SHIPPING POLICY

Order processing time

Orders are typically processed within 1 to 3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Shipping times

Estimated delivery times vary depending on your location:

United States: 5 to 12 business days
Canada: 6 to 14 business days
United Kingdom: 5 to 12 business days
Europe: 6 to 14 business days
Australia & New Zealand: 6 to 14 business days
Rest of the world: 7 to 18 business days

Please note that these delivery times are estimates and may vary depending on customs clearance, carrier delays, weather conditions, or peak periods.

Shipping costs

Shipping fees are displayed at checkout before payment is completed.
We may offer free shipping on selected products, promotions, or order values, as indicated on the website.

Order tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

Incorrect shipping information

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping information provided by the customer.

Customs, duties, and taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer.

Delays

We are not responsible for shipping delays caused by carriers, customs, weather events, or other circumstances beyond our control.

Lost or damaged packages

If your package is lost or arrives damaged, please contact us as soon as possible at contact@lumaglow.llc or +212664110269 and include your order number and any relevant photos if applicable. We will review the issue and do our best to assist you.

Contact

If you have any questions about shipping, please contact us at:
contact@lumaglow.llc
+212664110269